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All Bakcou eBikes come with a one-year, 365-day manufacturer's warranty.* The manufacturer's warranty begins on the day your Bakcou eBike is received. One year manufacturer's warranty is valued at $529. Extended warranty packages are available and offered through a third-party vendor. Extended warranty packages allow for a one-time replacement on parts and components. Extended warranties start on the day the manufacturer's warranty period ends.

*Mini Badger Electric Scooters come with a 30-day manufacturer's warranty only.

The manufacturer's warranty protects against all manufacturing defects in material or workmanship in accordance with the following terms:

  • Warranty Period begins the day the eBike is received and shall end immediately upon any sale or transfer of the eBike to another person. Under no circumstances shall the Manufacturer's warranty apply to any subsequent owner or other transferees of the eBike.
  • eBike must be registered by the original owner using the eBike's serial number (located on the headtube) within 30 days of receive the bike. This can be done through the "Warranty Registration" link located at the bootom of the Bakcou website homepage.

1-Year Limited Manufacturer Warranty

The 1-Year manufacturer warranty is limited to the replacement of the following components: the lithium-ion battery (the "Battery"), frame, motor, controller, wiring harness, and LCD display.

  • Battery warranty does not include damage as a result of improper charging, improper maintenance, water damage, normal wear, or other such misuses.
  • Battery replacement will be at a prorated price based on both the size of the battery and the length of time that has passed since receiving the bike.

30-Day Manufacturer Warranty

The manufacturer's warranty covers the following components for the first 30 days after receiving the bike: suspension, stem, handlebar, headset, seat post, saddle brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, throttle, and kickstand.

During the first 30 days, Bakcou will cover parts, shipping, and labor for any of the above components. After 30 days, the customer will be responsbile for shipping.

Mini Badger 30-Day Manufacturer Warranty

The Mini Badger 30-Day Manufacturer Warranty will cover the frame, motor, controller, brakes, handlebar, stem, rims, wheel hubs, throttle, kickstand, and lights.

Bakcou will cover parts, shipping, and labor for any of the above components only during the warranty period.

Manufacturer's Warranty Does Not Cover:

  • Normal wear and tear of any Covered Component
  • Consumables of normal wear and tear parts (such as tires, tubes, brake pads, cables and housing, grips, chain, spokes)
  • Any damage or defects to Covered Components resulting from failure to follow instructions in the eBikes owner's manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the eBike as sold, operator error, water damage, stunt riding, or improper follow-up maintenance.
  • For teh avoidance of doubt, Bakcou wil not be liable and/or responsible for any damage, failure, or loss caused by the use of unauthorized parts or any unauthorized service.
  • Any products sold by Bakcou that are not an eBike.
  • Shipping costs for warranty claims outside of the continental United States.

Claims Process

Photos and/or videos of the damaged, covered component are required for Bakcou to replace any covered component under warranty.

To start your claim:

  • Contact the Bakcou Technical Support team using the information provided below. The Bakcou Technical Support team will work with you to troubleshoot the problem and initiate a repair.
  • If the Bakcou Technical Support team determines that a Covered Component must be replaced, instructions will be provided for receiving the replacement and returning your damaged component.
  • After the replacement Covered Component is received, the Bakcou Technical Support team will assist in replacing or installing the new Covered Component on your Bakcou eBike.

Contact Details
Address:
Bakcou
2840 Wadman Dr
Ogden, UT 84401
Email: info@bakcou.com
Phone: (844) 227-1096


SHIPPING DAMAGE CLAIMS

Products should be inspected immediately upon delivery. Freight damage claims are extremely time-sensitive and will not be accepted more than 3 business days after delivery. Please note any damage to your products on the Bill of Lading before accepting delivery and signing off on the shipment. Take photos of any damage found and date the images when possible. Report freight damage claims within 3 business days of delivery to Bakcou, LLC at (844)227-1096, or on Bakcou.com.

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Carbon Alpha - Bakcou
Carbon Alpha - Bakcou
Carbon Alpha - Bakcou
Carbon Alpha - Bakcou
Carbon Alpha - Bakcou

Carbon Alpha

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$7,999.00

Size Guide: 16"- 5' to 5'6" / 18" - 5'6" to 6' / 20" - 6' and Up

Manufacture Warranty - Learn More

Built to be the lightest and most powerful electric mountain bike (eMTB) in its class, the Carbon Alpha doesn’t disappoint. The carbon fiber frame, combined with the lightweight Bafang M600 motor, means this eMTB can go the distance without the weight.

 

What the carbon fiber frame lacks in weight, it makes up for in quality. The carbon fiber frame is 8x stronger than aluminum and has better shock absorption, plus better corrosion resistance.

 

Bakcou’s Carbon Alpha delivers unparalleled power and performance, starting with the lightweight Bafang M600 500W motor. The first choice for modern eMTBs, this motor delivers top performance while being quiet, powerful, and durable.

 

The Carbon Alpha is a full-suspension electric mountain bike built with the best RockShox on the market.Rockshox Lyrik Front Fork and Rockshox Monarch RL Rear Shock air spring, both with highly tunable DebonAir, team up to give this frame the capability to smooth out the most aggressive trails. At the same time, the carbon fiber frame allows for saving weight for cross-country riding.

 

The 14ah lithium-ion battery is integrated into the seat post, fully removable, and gives riders a range of up to 60 miles*. Altogether, the Carbon Alpha can output up to 120Nm of torque and 500W at peak performance.

 

Other notable components of the Carbon Alpha include the Sram SX derailleur and 12-speed cassette, Sram G2 RS Quad Piston Hydraulic brakes, and the unbeatable traction of the Schwalbe Smart Sam tires. Finally, this bike is available in frame sizes of 16”, 18”, and 20”.

 

If you’re looking for an electric mountain bike that can go the distance, look no further than the Bakcou Carbon Alpha!

 

*Range is dependent upon rider weight. We recommend checking out our article, “eBike Range Explained,” under the Resources tab on our website.

  • Motor: Bafang M600, 500W, Triple sensor system  (1 torque, 2 speed sensors) delivers instantaneous response to pedal-power input.
  • Battery: Extended Distance 14ah lithium-ion
  • Range: See “eBike Range Explained” under “Resources” on our website
  • Performance: 120NM of Torque/ 500 Peak Wattage Output
  • Display: Bafang DP C24X, Compact LCD display
  • Brakes: Powerful SRAM G2 RS Quad Piston Hydraulic, 155mm front & rear
  • Rear Suspension: Rockshox Monarch RL, fully adjustable with DebonAir
  • Front Suspension: Rockshox Lyrik Select with highly tunable DebonAir, air spring
  • Frame: 16", 18", 20" Carbon Fiber
  • Wheels: Quick Release Front Hub 
  • Tires: Unparalleled Traction and Control Schwalbe, Smart Sam 27.5” X 2.8"
  • Gearing: Sram SX derailleur 12sp, 50 tooth
  • Weight: 49 lbs
  • Dropper Seat Post
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