At Bakcou, we understand that investing in an electric bike for hunting or mountain biking is a big decision. We stand behind our eBikes with full confidence that our customers will have and enjoy the industry-leading eBike. Bakcou wants customers to feel good about buying one of our eBikes, knowing that if they aren't completely satisfied with their purchase, we'll give them their money back* or exchange their bike for a different model (*terms and conditions apply).
We pride ourselves on our five-star customer service. Our team is ready to assist you with all of your eBike questions and needs. As a result, our sole focus is taking care of our Tribe Members. Shop with confidence knowing that when you call Bakcou, you'll work directly with a member of our team located at our headquarters in northern Utah. With the same passion for the outdoors, our team is knowledgeable on our products and has miles of Bakcou electric bike experience.
If your Bakcou eBike isn't everything you hoped it would be, or you simply decide you want a different Bakcou model, we'll do a no-hassle exchange for a different model or provide you with a full refund. You cover return shipping to get the bike back to us, and we'll take care of shipping your new bike! Your Bakcou eBike must meet our new condition standards, including having less than 10 miles on the odometer, to qualify for an exchange or full refund. To view the full list of new condition standards, click here.
We know that purchasing a Bakcou electric bike or scooter is a big investment. Likewise, we want our customers to feel great about buying our products. When you purchase a Bakcou eBike or scooter, you become part of our Bakcou Tribe of ambassadors. The Tribe is a community of like-minded individuals with common interests and a passion for hunting and the great outdoors. Our Bakcou Team is here to support you and ensure you're enjoying your eBike or scooter to the fullest potential.
Bakcou's 30-Day No-Risk Purchase Program is for electric bikes purchased after November 1, 2021. Prior purchases do not qualify. Customer's 30-Day No-Risk Trial starts on the day the deliver company delivers your eBike. Click here for full details on our 30-Day No-Risk Purchase Program.