Bakcou stands behind our eBikes with full confidence that you will have and enjoy the industry leading ebike in your hands.  Bakcou has led the industry in fat tire ebike sales over the past 3 years.  Bakcou has stood apart from other industry leaders by overcoming supply chain and shipping delays, maintaining a readily available inventory and continuing to fulfill orders throughout unprecedented times. 

At Bakcou, we pride ourselves on our five-star customer service. Our team is ready to assist you with all of your ebike questions and needs. Our sole focus is on taking care of our Tribe Members and you can shop with confidence knowing that when you call Bakcou, you’ll work directly with a member of our team located at our headquarters in northern Utah. With the same passion for the outdoors that you possess, our team is knowledgeable on our products and has miles and miles of Bakcou eBike experience.

If your Bakcou eBike isn’t everything you hoped it would be, or you simply decide you want a different Bakcou model, we’ll do a no-hassle exchange for a different model or provide you with a full refund, minus shipping charges. You cover the return shipping to get the bike back to us and we’ll take care of the shipping costs to get you your new bike! Bakcou eBike must be in new condition with less than 10 miles on the odometer to qualify for an exchange or full refund. Please contact us at info@bakcou.com to initiate your return. Do not send your eBike back to us without having approval from our Bakcou Customer Support Team.

To be considered in new condition for a full refund or exchange, your Bakcou bike must meet the following requirements:

- Less than 10 miles on odometer

- No wear and tear on tire

- No dust, mud or elements on bike

- No scratches, dents, blemishes, etc.

After building up the ebike, Bakcou will do a collateral value assessment and deduct refund value from there. The assessed refund value will be communicated to you prior to processing the refund.

A collateral value assessment will be performed on your Bakcou ebike within 3 business days of receiving your shipment at our headquarters in northern Utah. After the assessment, our Bakcou Customer Support Team will communicate with you, via the email on file, regarding our value assessment and begin processing the refund immediately. Deposit into your account is subject to processing by your financial institution and can take up to 5-7 business days.

When you receive your Bakcou ebike, keep all original packaging including the box. You will re-package your ebike back into the box and packaging that it was received in. you may need to add additional packaging to ensure a safe return back to us. Please ensure  your ebike is properly packaged when returning your ebike to prevent damage during shipping. Once re-packaged properly, visit your local FedEx or UPS store, or schedule a pickup at your place of residence or business via one of those two companies. As previously mentioned, you are responsible for shipping costs to ship your bike back to our facility. If you have questions, please contact us at (844)227-1096. Please do not send your eBike back to us without having approval from our Bakcou Customer Support Team.

If your box is damaged, please send us photos via info@bakcou.com with your order number and desire to ship back, and we will then send out a new box. You will be responsible for the shipping cost of the new box. 

Our shipping address to return your bike to is: 

Bakcou

2840 S. Wadman Dr.

Ogden, UT 84401

If your ebike is damaged upon receipt, please email the Bakcou Customer Support Team at info@bakcou.com and provide pictures, a description of the damage, your name, and order number. Our team will reach out to work out the best solution for you. 

While it is rare that damage occurs, there is risk in shipping a large product, such as an ebike, via Ground Transportation. We take care to ensure that our ebikes are packaged with ample foam and protective packaging. With that in mind, once a package leaves our warehouse, it is difficult to control the handling to prevent small shipping scratches and minor blemishes.

Yes, each customer is limited to two (2) returns per year. 

Bakcou’s 30-Day No-Risk Trial program is only for bikes purchased after November 1, 2021. Prior purchases do not qualify. 

Your 30-Day No-Risk Trial starts on the day the delivery company drops off your bike.

Yes, if you purchased your Bakcou ebike through a Bakcou Authorized Bakcou Dealer, your purchase qualifies for the 30-Day No-Risk Trial. Please work with the dealer that you purchased from and they will assist you with your return.

In the event of a product return, Bakcou promotional items received with your purchase must also be returned and a 15% restocking fee will be assessed.. If you choose to keep any of the promotional items, the MSRP value of the promotional items will be deducted from your refund.

Returns after 30 days will have a 25% restocking fee and are subject to a collateral value assessment. Please contact us at info@bakcou.com to initiate your return.