Warranty & Returns (Costco)

RETURN POLICY

At Bakcou, we stand behind the quality of our products and your satisfaction.

Products purchased through Costco.com are backed by a risk-free 100% satisfaction guarantee. If you are not completely satisfied with your purchase at any time, you may return your product through Costco in accordance with the return policy.

Please initiate all returns directly through your Costco account or by contacting Costco Member Services. For questions on your product, reach out to Bakcou’s Customer Service at (844)227-1096 or info@bakcou.com.

WARRANTY

In addition to the satisfaction guarantee, Bakcou provides technical support and warranty services for your product.

If you experience an issue with your Bakcou product, our Technical Support Team is here to help diagnose and resolve the problem as quickly as possible.

To submit a warranty claim, please contact:

Email: warranty@bakcou.com
Phone: (844)227-1096

To help expedite your claim, we may request photos or videos of the issue.

If a component is determined to be defective, Bakcou will provide repair or replacement solutions as appropriate and assist with installation guidance when needed.

SHIPPING DAMAGE

Please inspect your product upon delivery. If damage is observed:

Note it on the delivery receipt before signing.
Take photos of the damage
Contact Bakcou Technical Support Immediately