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All Bakcou eBikes come with a one-year, 365-day manufacturer's warranty.* The manufacturer's warranty begins on the day your Bakcou eBike is received. One year manufacturer's warranty is valued at $529. Extended warranty packages are available and offered through a third-party vendor. Extended warranty packages allow for a one-time replacement on parts and components. Extended warranties start on the day the manufacturer's warranty period ends.

*Mini Badger Electric Scooters come with a 30-day manufacturer's warranty only.

The manufacturer's warranty protects against all manufacturing defects in material or workmanship in accordance with the following terms:

  • Warranty Period begins the day the eBike is received and shall end immediately upon any sale or transfer of the eBike to another person. Under no circumstances shall the Manufacturer's warranty apply to any subsequent owner or other transferees of the eBike.
  • eBike must be registered by the original owner using the eBike's serial number (located on the headtube) within 30 days of receive the bike. This can be done through the "Warranty Registration" link located at the bootom of the Bakcou website homepage.

1-Year Limited Manufacturer Warranty

The 1-Year manufacturer warranty is limited to the replacement of the following components: the lithium-ion battery (the "Battery"), frame, motor, controller, wiring harness, and LCD display.

  • Battery warranty does not include damage as a result of improper charging, improper maintenance, water damage, normal wear, or other such misuses.
  • Battery replacement will be at a prorated price based on both the size of the battery and the length of time that has passed since receiving the bike.

30-Day Manufacturer Warranty

The manufacturer's warranty covers the following components for the first 30 days after receiving the bike: suspension, stem, handlebar, headset, seat post, saddle brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, throttle, and kickstand.

During the first 30 days, Bakcou will cover parts, shipping, and labor for any of the above components. After 30 days, the customer will be responsbile for shipping.

Mini Badger 30-Day Manufacturer Warranty

The Mini Badger 30-Day Manufacturer Warranty will cover the frame, motor, controller, brakes, handlebar, stem, rims, wheel hubs, throttle, kickstand, and lights.

Bakcou will cover parts, shipping, and labor for any of the above components only during the warranty period.

Manufacturer's Warranty Does Not Cover:

  • Normal wear and tear of any Covered Component
  • Consumables of normal wear and tear parts (such as tires, tubes, brake pads, cables and housing, grips, chain, spokes)
  • Any damage or defects to Covered Components resulting from failure to follow instructions in the eBikes owner's manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the eBike as sold, operator error, water damage, stunt riding, or improper follow-up maintenance.
  • For teh avoidance of doubt, Bakcou wil not be liable and/or responsible for any damage, failure, or loss caused by the use of unauthorized parts or any unauthorized service.
  • Any products sold by Bakcou that are not an eBike.
  • Shipping costs for warranty claims outside of the continental United States.

Claims Process

Photos and/or videos of the damaged, covered component are required for Bakcou to replace any covered component under warranty.

To start your claim:

  • Contact the Bakcou Technical Support team using the information provided below. The Bakcou Technical Support team will work with you to troubleshoot the problem and initiate a repair.
  • If the Bakcou Technical Support team determines that a Covered Component must be replaced, instructions will be provided for receiving the replacement and returning your damaged component.
  • After the replacement Covered Component is received, the Bakcou Technical Support team will assist in replacing or installing the new Covered Component on your Bakcou eBike.

Contact Details
Address:
Bakcou
2840 Wadman Dr
Ogden, UT 84401
Email: info@bakcou.com
Phone: (844) 227-1096


SHIPPING DAMAGE CLAIMS

Products should be inspected immediately upon delivery. Freight damage claims are extremely time-sensitive and will not be accepted more than 3 business days after delivery. Please note any damage to your products on the Bill of Lading before accepting delivery and signing off on the shipment. Take photos of any damage found and date the images when possible. Report freight damage claims within 3 business days of delivery to Bakcou, LLC at (844)227-1096, or on Bakcou.com.

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Largest eBike Battery Option on Market (1,200 Watt Hours)

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Exclusive Internal Rohloff Gear Hub with 14 Gear Ratio

Largest eBike Battery Option on Market (1,200 Watt Hours)
Exclusive Internal Rohloff Gear Hub with 14 Gear Ratio
Mule Jäger - Bakcou
Mule Jäger - Bakcou
Mule Jäger - Bakcou
Mule Jäger - Bakcou
Mule Jäger - Bakcou
Mule Jäger - Bakcou
Mule Jäger - Bakcou
Mule Jäger - Bakcou
Mule Jäger - Bakcou

Mule Jäger

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$7,499.00

Manufacture Warranty - Learn More

NOTE: Mule Jäger does not come with a front mud fender or headlight. If you would like to purchase a headlight, we recommend the 2200 Lumen GoPro Mount Electric Bike Headlight

Product Details

For absolute peace of mind when traveling in the backcountry, look no further than the Mule Jäger. Built around the bomb-proof and time-tested Mule frame, the Mule Jäger adds the reliability of an internal gear hub.

The Rohloff Speed Hub has a whopping gear range of 526%, and you can even shift through the 14 gears without pedaling. The Mule Jäger has no derailleur, giving you nothing to worry about when fighting through heavy foliage and rugged terrain. 

A powder-coated aluminum skid-plate has been added to protect the motor housing. 

This beast is built to pack like a mule with the suspension and gearing to get you there fast. Whether out for a quick trail ride or a week in the backcountry, the Mule Jäger can handle anything you throw at it. 

The Mule Jäger was designed and engineered around the unparalleled power and performance of Bafangs ULTRA mid-drive motor. The Ultra motor is widely recognized as the “diesel engine” of mid-drive motors! The all-metal, heavy-duty gearing, combined with the intelligence of an integrated torque sensor make the Ultra motor the most capable, durable, and efficient motor on the planet. 

The Ultra motor is also referred to as a “smart motor.” The speed, cadence, shift, brake, and torque sensors provide continuous feedback from the rider to the motor. This allows the motor to deliver exactly what you ask. What you get is a very natural feeling ride, even while providing a tremendous amount of torque and power output. 

We included everything that has made the Mule our best-selling eBike and made it even better. The Mule Jäger is everything you want AND everything you didn’t know you wanted, in an incredible and rugged package. 

Front fender and headlight are NOT included with the Mule Jäger. If you are interested in purchasing a compatible headlight, please check out the 2200 Lumen GoPro Mount Headlight here.

Features 
  • Motor: Bafang M620 Ultra This smart torque sensing G510 motor, powered by Bafang, is capable of falling under all 3 Classifications of ebike laws. Toggle between 750 watts, and 1,000 continuous watts with a max power output of 1,500 watts.  How is that possible? For a video tutorial - Click Here
  • Battery: Extended Distance 48v 17.5ah, 19ah, 21ah or 25ah lithium-ion
  • Range: see “eBike Range Explained"
  • Performance:  160NM of Torque / 1500 Peak Wattage Output
  • Display: Bafang DP C18.UART Full Color LCD
  • Brakes: Powerful Tektro HD E750 Quad Piston Hydraulic, 203mm Front & 180mm Rear rotor
  • Suspension: RST Renegade 100mm AIR Fork
  • Frame: High Grade Aluminum Alloy 6061
  • Size: Mule, 18” (Stand Over Height: 29.5”)
  • Throttle: Left Thumb 
  • Wheels: 150mm 12mm Thru Axle Front Hub/ Rear Hub 3/8x 26 tpi 190mm
  • Tires: Unparalleled Traction and Control Maxxis Minion 26” X 4.0
  • Gearing: Rohloff E-14 (500/14) Speed Hub
  • Top Speed: 35+ mph
  • Steering: Wide 740mm Handlebars for Greater Stability
  • Load Capacity: 300 lbs
  • Locking Ergonomic Handlebar Grips
  • Shock Absorbing Suspension Seat Post
  • Saddle: SR Sport Saddle 
  • Aggressive Skid-Proof Wide Stance Pedals
  • Weight: 67 lbs without battery. 17Ah= 10lbs  25Ah= 12lbs2oz
  • Skid Plate: Powder-coated Aluminum

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