Bakcou will accept the return or cancellation of an order under the following conditions:
- eBikes & scooters may be returned within 14 days of delivery if the eBike shows no sign of use. However, 15% of the purchase price is non-refundable and purchasers are responsible for return shipping fees. The original shipping charges are non-refundable.
- Bakcou will not accept the returns of products after 14 days.
- In the event of a product return, Bakcou will not accept the return of promotional items associated with that sale. The MSRP value of the promotional items will be deducted from the refund.
- Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from Bakcou, LLC. If a customer sends a return without the written consent of the company, a refund will not be issued. The customer who sends a unit back without consent will be responsible for shipping costs back to them, or will sacrifice the item. Once a return is approved by Bakcou, LLC, you may receive an exchange, company credit or a refund.
Please address your return to:
c/o Return Authorization # ____________
2840 Wadman Drive, Unit B
Ogden, Utah 84401
All purchases made through authorized Bakcou retailers are subject to the dealer’s return and refund policies. Bakcou does not accept direct returns of products sold through authorized retailers. All products sold through dealers must be returned to the original seller.
Bakcou LLC has agreed to sell Bakcou Electric bike(s), Scooters and/or other related accessories to Purchaser as reflected in the attached sales cart/invoice. Bakcou and the Purchaser shall be referred to hereafter as “the Parties.” This Contract of Sale, Waiver and Release from Liability shall be referred to hereafter as the “Contract.” Purchaser agrees and understands that Bakcou cannot oversee or supervise the safety and proper usage of Purchaser’s Bakcou electric bike(s), Scooters and accessories, if applicable. Consequently, Bakcou cannot be held responsible for the safe use or other actions by the Purchaser and/or future riders of Bakcou electric bikes and Scooters.
Purchaser, agrees to all terms as follows:
I acknowledge and understand that riding a Bakcou bike or scooter is a dangerous activity that requires moderate to strenuous exercise and various degrees of skill and experience for individual riders. I understand that biking can result in serious injury to the person and damages to property. I hereby voluntarily assume any and all risk associated with loss, damage or physical injury that occurs while riding my Bakcou bike(s) or scooter.
I agree and acknowledge that anyone with serious medical conditions should not ride an electric bike or scooter.
I agree and acknowledge that it is not safe to ride Bakcou bikes or scooters in hazardous conditions, including uneven or off-road terrain, significant rain or in snow, and assume all risks of riding my Bakcou bike(s) or scooter under these and/or any other unsafe conditions. When riding my Bakcou bike(s) or scooter, I agree to obey the federal electric bike / scooter speed limit and all other state, county, municipal and city traffic laws, including electric bike laws. All electric bike / scooter laws must be researched by Purchaser.
I agree and acknowledge that no one, including myself, should ride an electric bike or scooter while under the influence of alcohol or drugs, including prescription that causes impairment.
I am aware of the risks, hazards and dangers of personal injury, death and disability inherent in the use of electric bikes, including Bakcou bikes or scooters. I am aware that the usual risks, hazards and dangers of personal injury, disability and death are greater with lack of experience and/or failure to follow the warnings and instructions provided by Bakcou in its Operator’s Manual and within the manuals accompanying the various components of the Bakcou bike or scooter, access to which have been provided to me by Bakcou.
I hereby agree to release and forever discharge Bakcou, and its agents, employees, officers, directors, component manufacturers and any and all other persons or entities acting on Bakcou’s behalf from any and all legal claims, actions, damages, liability, costs, expenses or attorney fees related to, arising out of, or in any way connected to use of my Bakcou bike(s) or scooter, use of any other equipment or property supplied by Bakcou or from any claim arising out of my presence upon the Bakcou premises, whether or not such claims, actions, damages, liability, cost or expenses are caused by the negligence of Bakcou’s, including its agents, employees, officers, directors, component manufacturers and/or any and all other persons or entities acting on Bakcou’s behalf. By my execution of this Contract, it is my intention to surrender and waive any and all rights to sue or to exercise a legal right to seek damages from Bakcou’s, and/or its agents, employees, officers, directors, component manufacturers and any and all other persons or entities acting on Bakcou’s behalf.
TERMS AND CONDITIONS SUMMARY
I have carefully read the foregoing and acknowledge, understand and AGREE to all of the above terms and conditions. I have had the opportunity to ask any and all questions regarding this Contract. By issuing payment for my Bakcou bike(s), scooter(s) and/or related accessories and executing this Contract, I assume all risks inherent in the purchase and use of an electric bicycle or scooter, and release Bakcou from any and all liability that may arise from my ownership and use of my Bakcou bike(s), scooter(s) or accessories. This includes a release of Bakcou from any and all liability related to or arising out of a minor’s use of my Bakcou bike(s), scooter(s) or accessories.