Risk Free Guarantee
30 day, 15 mile, "Risk-Free" Trial
Not 100% convinced in your BAKCOU eBike purchase? We are!
We're confident you'll love your Bakcou eBike, and we want to ensure you get the right one for your specific needs and riding style.
That’s why we’re now offering the chance to try out any of our all-terrain eBikes risk-free for up to 30 Days or 15 miles. Simply pay shipping back to our warehouse.
If for any reason you decide it’s not for you, or that you would rather go with a different Bakcou eBike, simply contact us to return your bike within 30-days of its delivery date.
How does our risk free trial work?
If the Bakcou eBike you purchased does not meet or exceed your expectations, contact our customer service team to confirm a return. Bakcou will authorize the return if you are within 30-days of delivery and if the eBike has less than 15 miles on its digital odometer, is still in “new” condition, and is packaged in its original materials and box with all components included.
What is considered new condition?
In order to be considered in “new condition” the eBike must be free from damage, dirt, dust, scratches, etc. and have less than 15 miles on the odometer.
Will I get a refund no matter what?
If your bike is returned in new condition with no issues, you will receive a 100% refund, minus the cost to ship the return to us. If there is any damage or other issues, the repair costs will be deducted from your refund.
How long does it take to receive a refund?
Refunds will be completed after the bike is received and inspected by the Bakcou customer service team. The inspection process can take up to a week after the bike is received at our warehouse in Ogden, Utah. Once the inspection is completed and approved, a refund is typically processed in 1-2 business days.
What if I threw away the packaging?
We strongly recommend you keep all packaging materials. If you don’t happen to have your original packaging, please reach out to the customer service team to have a new box shipped to you.
How many bikes can I return?
Each customer is only eligible for two returns within one calendar year.
I purchased before this program was released, is my purchase eligible?
The Risk-Free Trial Policy is a new program that applies to e-bike purchases made on or after September 25th, 2021 from Bakcou directly. This policy does not back date, so unfortunately you are not eligible for a return if you purchased your bike before the release of this program.
I purchased my bike through a Bakcou Dealer or 3rd Party. Am I eligible for this program?
No, only customers who purchase their Bakcou eBike directly from Bakcou.com or our headquarters in Ogden, Utah are eligible for the Risk-Free Trial Policy.